At Cindy Jewelry, we are committed to providing you with an exquisite shopping experience, from the moment you browse our elegant collections to the delivery of your carefully crafted piece. Our policies are designed to be as refined and reliable as our jewelry, ensuring your complete satisfaction.

Shipping Information

We are delighted to offer worldwide shipping (excluding Asia and a few remote areas) to bring our timeless pieces to your doorstep.

Order Processing Time: All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is dispatched.

Shipping Methods & Delivery Timeframes:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery within 10-15 business days after dispatch.
    • Flat rate shipping fee of $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery within 15-25 business days after dispatch.

Please note that delivery times are estimates and may vary due to customs processing or unforeseen circumstances.

Returns & Exchanges Policy

We want you to be utterly delighted with your purchase. If an item does not meet your expectations, we offer a straightforward and transparent returns process.

Return & Exchange Timeframe: We accept returns and exchanges within 15 days from the date you receive your item. The item must be unworn, unused, and in its original condition, with all tags attached and packaged in the original packaging, including all certificates, boxes, and documents.

Please Note: Due to the deeply personal and often custom-crafted nature of the following items, they are not eligible for return or exchange:
  • Engagement Rings
  • Eternity Jewelry
  • Bridal Jewelry

How to Initiate a Return or Exchange

To ensure a smooth and efficient process, please follow these steps:

  1. Contact Us: Email our customer service team at [email protected] within the 15-day window. Please include your order number and the reason for your return or exchange.
  2. Wait for Approval: Our team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and detailed instructions.
  3. Pack the Item: Securely pack the item in its original packaging, including all accompanying materials.
  4. Ship the Item: Send the package to the address provided by our team. We highly recommend using a tracked and insured shipping service for your protection, as Cindy Jewelry is not responsible for items lost or damaged during return transit.

Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a defect or an error on our part.

Return Address (Upon Authorization):

Cindy Sales Store
16020 North 69th Avenue
Peoria, US 85382

Refund Process

Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days.

Refund Method & Timeframe: Refunds will be issued to the original payment method used during purchase. Please note that original shipping costs are non-refundable.

  • Visa, MasterCard, JCB: 5-7 business days (depending on your bank’s processing time).
  • PayPal: 3-5 business days.

Exchange Process

If you are exchanging an item for a different size, color, or style, please follow the return process outlined above. Once we receive your returned item, we will ship the new item to you. Standard shipping fees will apply for the new shipment.

Thank you for choosing Cindy Jewelry. We are here to ensure your experience with us is as exceptional and elegant as our pieces. For any questions, please do not hesitate to contact us at [email protected].