At Cindy Jewelry, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that sometimes an item may not meet your expectations, which is why we offer a straightforward and transparent returns and exchanges process. Please review our policy below to understand how we can assist you.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your item. To be eligible, the item must be unused, in its original condition, and in the original packaging with all tags attached.
Non-Returnable Items
Due to the personal nature of certain products, the following items are not eligible for return or exchange:
- Engagement rings (due to their custom nature and sentimental value)
- Eternity jewelry (often personalized and specially crafted)
- Bridal jewelry (typically ordered for specific occasions and tailored to preferences)
Please note that this list is based on the product categories available on our website and the intimate characteristics of these items.
How to Initiate a Return or Exchange
Follow these simple steps to request a return or exchange:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return or exchange.
- Wait for Approval: Our team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
- Pack the Item: Securely pack the item in its original packaging, including all certificates, boxes, and documents.
- Ship the Item: Send the package to the address provided by our team. We recommend using a tracked shipping service for your protection.
Refund Process
Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used during purchase. Please note that shipping costs are non-refundable.
| Payment Method | Refund Timeframe |
|---|---|
| Visa, MasterCard, JCB | 5-7 business days (depending on your bank’s processing time) |
| PayPal | 3-5 business days |
Exchange Process
If you wish to exchange an item for a different size, color, or style, please follow the return process above. Once we receive your returned item, we will ship the new item to you. Standard shipping fees will apply for exchanges.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend insuring your return package, as Cindy Jewelry is not responsible for items lost or damaged during return shipment.
Return Address
Please ship your return to the following address after receiving a Return Authorization Number:
Cindy Sales Store
16020 North 69th Avenue
Peoria, US 85382
Sample Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Cindy Jewelry Team,
I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date].
Product Details:
– Product Name: [Product Name]
– Reason for Return/Exchange: [Please provide details]
I have reviewed the return policy and confirmed that the item is eligible for return/exchange. Please provide me with a Return Authorization Number and further instructions.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Note: At Cindy Jewelry, we strive to make every interaction with our brand as elegant and reliable as our products. If you have any questions or need assistance, our customer service team is here to help at [email protected].