FAQ

What types of products does Cindy Jewelry offer?

We specialize in exquisite jewelry and timepieces, including engagement rings, eternity jewelry, aviator and diving watches, bracelets, necklaces, earrings, and accessories for both ladies and gentlemen. Our collections cater to special occasions like bridal and groom needs, ensuring timeless elegance in every piece.

Are your products suitable for special occasions?

Absolutely. Our bridal jewelry, engagement rings, and eternity collections are meticulously crafted for moments of celebration, offering sophistication and lasting beauty to mark your important milestones.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal, providing secure and flexible payment options for our global customers.

Is my payment information secure?

Yes, we prioritize your security. Our payment processing systems are encrypted and compliant with international standards to ensure your data remains protected.

What are your shipping options?

We offer two reliable methods: Standard Shipping via DHL or FedEx for $12.95 (10-15 business days after dispatch) and Free Shipping via EMS for orders over $50 (15-25 business days after dispatch). Please note that delivery to some remote areas in Asia and other regions may not be available due to logistical constraints.

How long does order processing take?

Each order is carefully inspected and packaged within 1-2 business days to ensure it meets our high standards before dispatch.

Do you provide order tracking?

Yes, all shipments include tracking information. You can monitor your order’s journey from our store to your doorstep for peace of mind.

What is your return policy?

We offer a transparent return policy within 15 days of receipt. If you’re not completely satisfied, you may return items in their original condition for a refund or exchange. Please contact our customer care team at [email protected] to initiate the process.

Are there any items that cannot be returned?

For hygiene and safety reasons, earrings and customized pieces may not be eligible for return unless defective. Please refer to our full policy or contact us for specifics.

How can I contact customer service?

Our responsive team is here to assist you via email at [email protected]. We strive to address all inquiries with the same elegance and attention to detail that define our products.

Do you ship internationally?

Yes, we serve customers worldwide, except for some remote areas in Asia and other regions where logistics may be limited. Our global reach is designed to bring our fine jewelry to your doorstep, no matter where you are.